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FAQ

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Straight answers. If your question is not here, contact us.

What is MY SMART CAMPUS SOLUTION?

A cloud-based school, college and institute ERP. Admissions, student records, attendance (manual and NFC), fees and receipts, exams and report cards, ID cards, certificates, timetable, homework and separate portals for admin, teachers, students and parents — all in one secure web platform.

Do we need to install anything?

No. It runs in any modern browser on computers, Android phones, iPhones and tablets. It can also be installed to the home screen / desktop as a web app (PWA). Store-published native Android and Windows apps are planned and not yet available.

Do we need NFC cards or special hardware?

No. Attendance works manually on mobile or computer. NFC cards and an NFC-enabled Android phone are optional for tap attendance; fixed RFID or biometric readers are checked for compatibility per model during the demo. Hardware is purchased separately.

Can parents see only their own child’s data?

Yes. Every login is role-based. Parents see only children linked to their account, students see only their own records, and one institute can never see another institute’s data.

Who owns our data?

Your institute owns its data. We process it only to provide the service. You can export student, fee and attendance data to Excel/CSV at any time, and on termination a full export is provided on request as described in the Data Backup & Export Policy.

Can we import our existing student data?

Yes. Students and staff can be imported from Excel (.xlsx) or CSV. Existing records are matched by admission / employee number and updated instead of duplicated.

Is our data backed up?

Yes. Database backups can be taken and restored from the Super Admin panel; hosted plans follow the schedule and retention in the Data Backup Policy.

What is included in the Lifetime Licence?

A one-time software licence for the listed modules with the first 12 months of support and updates. Hosting, domain and server renewals, yearly maintenance (AMC) after the first year, SMS/WhatsApp/payment-gateway charges, hardware and custom development are not included.

Is GST included in the price?

Prices are shown excluding GST. The GST amount and the final payable amount are shown clearly before payment, and a GST invoice is generated after a verified payment.

How do we pay?

Online through Razorpay (UPI, cards, net banking, wallets) on the Buy page, or by bank transfer against a quotation. Your plan is activated only after the payment is verified on our server.

Can we cancel or get a refund?

Monthly and yearly plans can be cancelled to stop renewal. Refund eligibility and timelines are explained in the Refund & Cancellation Policy.

Do you offer a free trial?

We currently offer a free live demo and guided walkthrough. Book a demo and we will show the system with your requirements.

Is the software available in Hindi?

The public website is available in English and Hindi. The ERP interface is currently in English; student names and data can be entered in any language.

Do you provide training and support?

Yes. Online onboarding and training for office staff and teachers, and support by phone, WhatsApp, email and tickets as per the Support Policy and SLA.

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