1. Try before you buy
We offer a free live demo so you can evaluate the software before paying.
2. Cancellation
- Monthly and yearly plans: you can cancel any time to stop the next renewal. Access continues until the end of the paid period.
- Lifetime licence: is a one-time licence and cannot be cancelled after activation, except as stated in section 3.
3. Refunds
- A first-time purchase may request a refund within 7 days of payment if the institute has not gone live (data not imported / logins not issued to staff or parents). Bank or gateway charges may be deducted.
- Renewals, partially used periods, setup/onboarding fees already delivered, and third-party charges (SMS, WhatsApp, domain, hardware) are not refundable.
- If a payment is debited but the plan is not activated because verification failed, the amount is either activated automatically once confirmed by the gateway or refunded in full.
- Duplicate payments for the same order are refunded in full.
4. How refunds are paid
Approved refunds are processed to the original payment method through Razorpay or by bank transfer, normally within 5–10 working days of approval. A credit note is issued against the GST invoice.
5. Requests
Send the invoice number and reason. Email support@myerpcrm.com, phone +91 97623 40695.