Channels
- In-app support tickets (Settings → Subscription & Billing → Contact support)
- WhatsApp and email
- Phone, for plans that include phone support
Support hours: Monday to Saturday, 10:00 am – 6:00 pm IST (except public holidays).
What is covered
- How to use any module included in your plan
- Bug fixes and errors in the software
- Login, permission and data-import help
- Software updates released during your plan / AMC period
Not covered (quoted separately)
- Custom features, custom reports and design changes
- On-site visits and in-person training
- Hardware setup and third-party services (SMS, WhatsApp, domain, payment gateway accounts)
- Data entry on behalf of the institute
Onboarding
New customers receive online onboarding: institute profile, academic year, classes, fee structure, Excel import and creation of staff logins.