This policy explains how MY SMART CAMPUS SOLUTION (“we”, “us”) handles personal data on myerpcrm.com and in the MY SMART CAMPUS SOLUTION software (“Service”).
1. Two roles
Website visitors and leads: when you fill a demo, enquiry, quotation, trial or purchase form, we decide how that data is used. Institute data: student, parent and staff records entered by an institute belong to that institute. The institute decides what is collected and why; we process it only to provide the Service on the institute’s instructions.
2. What we collect
- Lead and account data: name, institute name, mobile, email, city, state, student strength, requirements, and campaign source (UTM / referral code).
- Billing data: plan, invoice details, GSTIN (if provided) and payment reference IDs. We do not store card, UPI PIN or net-banking details — payments are processed by Razorpay.
- Institute records: student, parent and staff details, attendance, fees, exams, documents and photos entered by the institute.
- Technical data: IP address, browser, login times and audit logs used for security.
3. How we use it
- To provide, secure and support the Service and send service messages.
- To respond to demo, quotation and support requests, and follow up on them by call, WhatsApp or email (only after you tick the consent box).
- To issue invoices and meet tax and legal obligations.
We do not sell personal data and do not use institute records for advertising.
4. Children’s data
Student data is entered and controlled by the institute, which is responsible for obtaining any consent required from parents or guardians. Access inside the Service is role-based: parents see only their own children; students see only their own records.
5. Sharing
Only with service providers needed to run the Service (hosting, email, SMS/WhatsApp providers chosen by the institute, payment gateway), under confidentiality, or when required by law.
6. Security and retention
See the Data Security and Data Backup & Export policies. Lead data is kept while it is useful for the enquiry and then deleted or anonymised on request.
7. Your choices
You can ask us to access, correct or delete your lead or account data, or to stop marketing contact. Students/parents should contact their institute for institute records. Email support@myerpcrm.com, phone +91 97623 40695.
8. Analytics and cookies
We use essential cookies for login and language choice. If Google Analytics is enabled, it collects anonymous usage statistics to improve the website.